Introduction
Session 4 · Strengthening Teams Through Communication

Welcome to The Listening Lab

In this activity, you will step into realistic workplace conversations and evaluate how listening behaviors influence communication outcomes.

Estimated Time: 30 Minutes6 Sections
Two colleagues in an attentive listening conversation

You will:

Identify listening breakdowns
Recognize emotional reactions
Practice empathy and clarification
Explore emotional safety
Improve active listening habits

The goal is not perfection.

The goal is awareness, reflection, and stronger communication.

As you move through each scenario:

01Read carefully
02Reflect honestly
03Think like a communicator, not just a responder
04Focus on understanding before reacting